Shipping and returns

Livraison

Customers are required to open, unpack, and inspect their order and the items contained therein upon delivery. In order to request a return, exchange, or refund, customers must clearly and specifically note any damage or issues at the time of delivery.

In such cases, please contact us as soon as possible at contact.aichek@gmail.com and provide us with photos and descriptions of the damage, as well as your order reference and the parcel tracking number provided by the carrier.

Returns and reimbursement

A product that you are not satisfied with may be returned within fourteen days of the date of receipt, at your own expense. In such cases, please contact us at contact.aïchek@gmail.com.
Upon receipt of the returned item(s) in good condition, we will issue the refund within seven days.

Home Delivery

Customers are required to open, unpack, count, and inspect the condition of the items received at the time of delivery and in the presence of the carrier.
In order to request a refund or replacement for damaged product(s), it is essential to make clear and specific reservations regarding any damage at the time of delivery. By signing upon receipt, the customer acknowledges acceptance of the parcel and its contents. From that moment, the carrier and the sender are no longer responsible for the condition of the contents.
In accordance with applicable transport rules, if no reservations are made at the time of delivery, Aïchek will therefore be unable to accept a claim for compensation or replacement.

Delivery to a Pick-up point

In the event of damage, customers have 24 hours after receiving the parcel to report the damage to the carrier via their website or by telephone, as well as to Aïchek at contact.aichek@gmail.com.